Updated July 25, 2025
Reliant Mechanical Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website https://reliantmechanicalinc.com (the “Site”) and use our services—including our online bill pay feature.
By using our Site, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information when you interact with our Site and services.
a. Personal Information
You may voluntarily provide us with:
- Name
- Email address
- Phone number
- Mailing address
- Service-related details
- Payment information (processed securely via third-party)
b. Payment Information
When using our Online Bill Pay feature—integrated with WooCommerce and processed through Paya (formerly Sage Payments)—you may be required to enter:
- Credit or debit card numbers
- Banking information
- Billing address
Note: Reliant Mechanical does not store or access your full financial details. All transactions are securely processed by Paya, a PCI-DSS-compliant third-party payment processor. Please review Paya’s Privacy Policy for more information on how your data is handled.
c. Non-Personal Information
We may also collect:
- IP address
- Device type and browser
- Site usage data (e.g., pages visited, time spent)
2. How We Use Your Information
We use the information collected to:
- Provide HVAC and plumbing services
- Manage appointments and customer service
- Process online payments and billing
- Respond to inquiries and service requests
- Maintain and improve the website’s functionality
- Comply with legal and regulatory requirements
3. Online Bill Pay & Security
When you submit payments via our Online Bill Pay feature:
- WooCommerce manages the user interface and cart logic.
- Paya handles the secure processing of your financial information.
All financial transactions are encrypted via SSL and handled on Paya’s secure servers. Reliant Mechanical does not store, process, or transmit sensitive payment data directly.
Although we work with trusted third parties, we are not responsible for any breach or misuse of your data once transmitted to the payment processor.
4. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
- Service providers (e.g., hosting, analytics, payment processors)
- Legal authorities if required by law or court order
- Successors in the event of a business merger, sale, or acquisition
All vendors we work with are contractually obligated to protect your data.
5. Cookies and Tracking
We use cookies and similar tools to:
- Improve site functionality
- Track usage analytics
- Save user preferences
You may disable cookies via your browser settings, though this may affect certain features (such as bill pay and forms).
6. Data Security
We implement industry-standard safeguards, including:
- SSL encryption
- Firewall-protected hosting environments
- Limited internal access to data
- Secure third-party payment infrastructure
While no method of transmission over the Internet is 100% secure, we make reasonable efforts to protect your information.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Request a copy of your data
- Correct or delete personal information
- Opt out of marketing emails
To exercise any rights or ask questions, please contact us at the information below.
8. Third-Party Links
Our Site may link to third-party sites (e.g., Paya). We are not responsible for their content or privacy practices. Please review their respective policies.
9. Children’s Privacy
We do not knowingly collect or solicit information from children under 13. If you believe we’ve received such information, please contact us for prompt deletion.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new effective date. Your continued use of the Site constitutes acceptance of any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Reliant Mechanical Inc.
3271 Co Rd 154, East Liberty, OH 43319
(937) 666-5800
