Updated January 29th, 2026.

Reliant Mechanical Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website https://reliantmechanicalinc.com (the “Site”) and use our services—including online bill pay and links to third-party financing providers.

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our Site and services.

a. Personal Information

You may voluntarily provide us with:

• Name

• Email address

• Phone number

• Mailing address

• Service-related details

• Payment information (processed securely via third parties)

b. Payment Information (Online Bill Pay)

When using our Online Bill Pay feature—integrated with WooCommerce and processed through Paya (formerly Sage Payments)—you may be required to enter:

• Credit or debit card numbers

• Banking information

• Billing address

Note: Reliant Mechanical does not store or access your full financial details. All transactions are securely processed by Paya, a PCI-DSS-compliant third-party payment processor and a Nuvei company. Please review Paya’s Privacy Policy for details on how your data is handled.

c. Financing Applications and Third-Party Lenders

Our Site may include links to third-party financing providers, including Service Finance Company LLC and other financial institutions. If you choose to apply for financing:

• All financing applications are completed directly with the third-party lender

• Reliant Mechanical does not collect, review, store, or transmit your personal or financial information related to financing applications

• Financing decisions, credit approvals, interest rates, and loan terms are determined solely by the lender

We encourage you to review the privacy policies of any financing provider before submitting personal or financial information.

d. Non-Personal Information

We may also collect:

• IP address

• Device type and browser

• Site usage data (e.g., pages visited, time spent)

2. How We Use Your Information

We use the information collected to:

• Provide HVAC and plumbing services

• Manage appointments and customer service

• Process online payments and billing

• Respond to inquiries and service requests

• Maintain and improve website functionality

• Comply with legal and regulatory requirements

3. Online Bill Pay & Security

When you submit payments via our Online Bill Pay feature:

• WooCommerce manages the user interface and cart logic

• Paya handles secure payment processing

All financial transactions are encrypted via SSL and handled on Paya’s secure servers. Reliant Mechanical does not store, process, or transmit sensitive payment data directly.

Although we work with trusted third parties, we are not responsible for any breach or misuse of your data once transmitted to a payment processor or other third-party provider.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers (e.g., hosting, analytics, payment processors)

• Legal authorities if required by law or court order

• Successors in the event of a merger, sale, or acquisition

All vendors we work with are contractually obligated to protect your data.

5. Cookies and Tracking

We use cookies and similar tools to:

• Improve site functionality

• Track usage analytics

• Save user preferences

You may disable cookies through your browser settings, though this may affect certain features such as forms or online payments.

6. Data Security

We implement industry-standard safeguards, including:

• SSL encryption

• Firewall-protected hosting environments

• Limited internal access to data

• Secure third-party payment infrastructure

While no online transmission is completely secure, we take reasonable measures to protect your information.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data

• Correct or delete personal information

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our Site may contain links to third-party websites or services, including payment processors and financing providers. We are not responsible for the content, security, or privacy practices of those third parties. Please review their respective privacy policies.

9. Children’s Privacy

We do not knowingly collect or solicit information from children under 13. If you believe we have received such information, please contact us for prompt deletion.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Reliant Mechanical Inc.
3271 Co Rd 154
East Liberty, OH 43319
(937) 666-5800